© 2019 Dreams to Reality Design Ltd

Terms & Conditions

Please read through Dreams to Reality's terms and conditions before placing your order. By placing your order you will be in acceptance of these.

Handmade by name, Handmade by nature...

Due to the nature of handmade products there may be slight colour, texture and design variances from those shown on the website, or between your sample and order placed at a later date, or between orders made separately. Any differences will be minimal, but hey, we are only human, not robots - your stationery will still be finished to the highest standards and finish, but very slight differences may occur between samples / batches.

Prices & Discounts...

Any prices, offers or discounts quoted will only be valid once payment has been received. Without payment these discounts are subject to change without notice. Offers are strictly only available when advertised and cannot be back dated. Grab them while they are there! 

Payment...

Full payment is required upon placing your order. Your order will not be commenced until the full payment has cleared.

Proofing...

The approval of the proof is the responsibility of the client. You proof/proofs must be approved by e-mail giving Dreams to Reality consent to begin your order. Minor changes / amendments can be made at no extra charge, however a substantial change needing a re-proof will be subject to a £10 charge per proof. After the proof has been approved and this consent received, Dreams to Reality will not be liable for any mistakes. 

Colour Matching & Materials...

Colour matching will be through what materials Dreams to Reality can obtain through regular suppliers and will be brought in as best possible through matt / pearlescent cards, ink and ribbons. Dreams to Reality cannot guarantee an exact match so the closest possible result will be achieved. Dreams to Reality are restricted by coloured card and ribbon colours depending what is available from the supplier. If a match can't be obtained, a neutral colour will be used in it's place if the customer is not happy with the closest alternative.

Copyright...

The website, it's contents, all products and their design remain copyright to Dreams to Reality. Immense amounts of work, time and ideas are invested by us into our work so please, under no circumstances, sweep that from under our feet.

Returns / Refunds...

We do not accept returns on any handmade stationery unless in the unfortunate event they are faulty / damaged, in which case a replacement will be sent upon receipt of the faulty items.

If an item is cancelled from the order, a refund will be provided in full if no work has begun on the item. If an item has been proofed but not made, a £10 fee per item will be deducted from the refund amount to cover proofing costs. If work has begun on the item, a refund cannot be given.

Social Media...

We endeavor to keep our social media feeds via Instagram and Facebook live and fresh by sharing images of our work. No personal details will be shown / shared under any circumstances, we take great care with the privacy of our couples. 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Direct BACS

- Cash upon collection (via pre-arrangement only)